Dedicated to customer satisfaction
We are dedicated to leading the charge with innovative patented technologies that enhance sleep wellness. This means every product we make follows our Beyond Organic standards for high-quality, ethically sourced components handcrafted with care in our GOLS and GOTS certified organic factory. We know our products will perform for you, and want you to shop with confidence knowing we stand behind our products.
The Essentia 120 Night Sleep Trial
How It Works
We know you'll love your Essentia mattress, but we also want you to rest assured that in the event you want to make a change you have the flexibility to do so.
The 120-Night Sleep Trial is applicable to the Tatami, Stratami, Classic REM5, Dormeuse REM9 and Grateful Bed Jr mattresses only. For many Essentia sleepers they fall in love from night 1, but some sleepers need a bit more time to adjust to their new mattress. This is dependent on the type of surface you are transitioning from, the body and spine does take some time to fully adjust to the new sleep surface. In fact, as your body is realigning and you experience proper back support you may actually have a few aches and pains during this time but we promise it will be worth it! Your 120-Night trial begins on the day that your new mattrss is delivered, we do require you to sleep on your new mattrss for a minimum of 30 nights before deciding to return or exchange your mattress.
If after 30 nights you are sure that you need a different Essentia model or want to return your mattress simply contact us and a member of our customer care team will be happy to coordinate this for you. All mattresses must be returned in good condition, free from stains and damage. Unlike other companies, we do arrange to have your mattress picked up and brought back to us for donation or recycling. We do not ask you to pack your mattress up, as it is quite heavy and cannot be rolled once unpacked. This is why we arrange to have a team pick up the mattress from your home. All returns are subject to approval based on the condition of the mattress. Once approved our customer care team processes your refund minus the nominal return fee representing 9% of the listed retail price of the mattress plus any applicable taxes.
Mattresses that are in amazing condition get a brand new GOTS certified organic cotton cover and are donated to amazing charities that we work with via our Betterhood program.
Please note, there may be certain instances, if you live in a remote location, that our carrier will be unable to pick up your return mattress. Should this occur, our customer care team will help you find a suitable charity to donate your mattress to.
The Essentia 20-Year Warranty
We are proud to make our own patented organic latex foams in our GOLS and GOTS certified organic factory, and after rigorous testing we are confident your Essentia mattress will stand the test of time.
Your mattress comes with a 20 year limited warranty. We warranty the first 10 years of your mattress in full! This means should there be any issues that fall under the terms of the warranty, you will get a new mattress and we cover the full replacement value. We also offer free pickup and delivery of your new mattress. After the first 10 years, you have an additioanl 10 years of prorated warranty coverage.
Essentia mattresses are compressed and rolled for shipping. It is incumbent on the consumer to unpack the mattress within 30 days of recieving the mattress. Failure to do so will void your warranty. A Mattress that is compressed for a prolonged period can have structural damage and/or condensation from being packaged for an extended period of time.
0% APR Financing Available with Affirm
Sleep Now, Pay Later! Essentia is proud to offer flexible payment options via Affirm. Make easy monthly payments over 12, 24, or 36 months. Checking your eligibility won’t affect your credit score.
*Get an Essentia organic queen size mattress for as low as $272.67/month over 12-months at 0% APR. Based on a full purchase price of $3,272. Subject to credit check and approval. Rates are between 0–30% APR. A down payment may be required. Subject to eligibility check and approval. Payment options depend on your purchase amount. Estimated payment amount excludes taxes and shipping fees. Actual terms may vary. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Visit affirm.com/help for more info.
